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Help Help Search for: Search Why Protection Compare editions Business Security Enterprise Security + EDR MSP Security Anti-Malware Home Mobile Security Remediation Remediation Kit Commandline Scanner Ransomware Decryption Partners Partners Managed Service Providers Third Party Integrations Security Operations Centers Resellers Affiliates Pricing Buy Online Buy from local partner Renew license Search for: How can we help you? Search for: Search CHAT NOW SEND EMAIL User Guides Installation Get started with your installation. Download and installation Changing installation parameters Deployment via Group Policy on Windows Servers/Active Directory Firewall configuration guide Supported operating systems and platforms Windows showing The app you’re trying to install isn’t a Microsoft-verified app” message during installation Getting Started Walking you through your first few moments of using the software. Quick Access Settings Protection Status Potentially Unwanted Programs Online Updates Licenses How to open Anti-Malware Protection Guides Protection and Alert Settings Get the most out of the major protection modules that make up our software. Behavior Blocker and Anti-Ransomware File Guard Web Protection Browser Security What to do when you receive an alert Malware Scans Learn how the scanner works and how you can configure it to meet your unique needs. Understanding the different types of scans Custom Scan How to handle detected threats Scheduled Scan Scanner Settings Using Logs Emergency Kit Get the most out of ’s portable second opinion scanner. Getting Started Making Your Own Portable Emergency Kit Using the Emergency Kit Scanner How to Deal With Detected Threats How to Configure Emergency Kit Emergency Kit Commandline Scanner Emergency Kit Settings Want to go beyond the default configuration? Check out our detailed rundown of all the major settings. Exclusions Settings Notification Settings Update Settings Advanced Settings Permissions Settings License Settings Silent Mode My Use the online portal to keep track of your licenses and manage your account settings. My Account Panel Personal Licenses Panel Devices Panel Why did I not receive the security code? Why is the code invalid? How to install Management Console on your mobile device Rollback Feature Application Inventory Feature Introducing Enhanced License Management Manage multiple Protection Policies with Policy Templates Management Console Web based remote management of protection software Management Console User Guide Reducing network traffic with the built-in relay feature (cache proxy) Connecting existing endpoints to the Management Console Deployment via Group Policy on Windows Servers/Active Directory User and partner role permissions Working with reports Mobile Security Common questions regarding protection of Android devices. How do I migrate Mobile Security to a new mobile device? What if I have to do a factory reset on my device? How do I install Mobile Security on my mobile device? How do I insert an Mobile Security license key? Mobile Security User Guide Partner Program For managed service providers (MSPs) and value added resellers (VARs) Introduction to the Partner Program Best practices for Managed Service Providers (MSPs) Monthly billing option for Managed Service Providers (MSPs) License purchase and management for partners Automation guide: Setting up new customer workspaces via API Dealing with unclaimed workspaces User and partner role permissions Third Party Integrations Connect your workspace with third party applications. Syncro Integration Syslog/SIEM Integration Datto Integration MS Intune Integration Atera Integration Pulseway Integration Action1 Integration Level RMM Integration Kaseya VSA Integration N-sight RMM Integration NinjaOne Integration SuperOps Integration Frequently Asked Questions Malware Infection Handling Need help with removing a specific malware? False positives: Why did quarantine a safe program? How to get help when malware can not be removed automatically My product is unable to remove an infection. What should I do? False Alerts How to deal with wrongly detected files. False positives: Why did quarantine a safe program? How to add a Monitoring Exclusion after our lab whitelisted the app? I added an app to exclusions, but it is still flagged and blocked Why did Scanner flag a safe file as malicious? Settings & Diagnostics Learn how to configure the software for your personal needs. False positives: Why did quarantine a safe program? What are delayed updates? How do I reduce download traffic for online updates? How do I exclude a program from an product? How can I determine if the realtime protection is running and working correctly? What are beta updates? High CPU usage How To Change Language Threat Hunting guide Manage multiple Protection Policies with Policy Templates How can I track changes that were made to Protection Policies? Host rules. How can I block a website or exclude it from being blocked? Compatibility How to avoid troubles and make sure the software is running smoothly. How can I translate an product into a new language or update an existing translation? Are products fully compatible with other security products? Are products a replacement for other security products? FAQ about Internet Security Licensing & Billing Common questions regarding payments and license activation. How do I insert my license in an product? How do I migrate an Anti-Malware product license seat to a different computer? My license has expired. How can I extend my license? Why is my license not accepted by an product? I am a first time user. Why does the software say the trial has already been used? How do I migrate my personal license to a Management Console workspace? How to check when my license expires? How to upgrade a license or add seats How do I update my payment details? How do I cancel the auto-renewal? I want to delete my account How do I renew my subscription through the management console? Introducing Enhanced License Management Troubleshooting Best advise on resolving software troubles. False positives: Why did quarantine a safe program? Why am I receiving an error message about a Computer Resource Problem? How do I configure Anti-Malware debug logs? Why can I not update? How do I run a scan with FRST? Remote Support: How do I use TeamViewer? How do I create Fiddler logs? How do I create a manual full application crash dump? How do I configure automatic memory dumps in case of blue screens? My e-mail address has changed. What should I do now? How do I configure automatic crash dumps in case of application failures? Why did I not receive a password or confirmation email after creating a new user account? I have lost my password for an online service. What should I do? How do I cause a controlled blue screen? My system is infected. Can you help me? How do I take a screenshot? How to resolve your technical issues quickly How to add a Monitoring Exclusion after our lab whitelisted the app? I added an app to exclusions, but it is still flagged and blocked Compliance How does comply with rules regarding the processing and storage of your personal data? How does the the General Data Protection Regulation affect my company? How does the the General Data Protection Regulation affect home users? Vulnerability report What is the General Data Protection Regulation? Installing & Uninstalling Best practice advise for installing and removing products properly. Why can’t I install an product on Windows XP & Vista? How do I migrate an Anti-Malware product license seat to a different computer? How do I completely uninstall an Product? Why does my workspace need to use a system-wide unique name? How can I remove a device from the Workspace? Contacting Different methods for contacting for help, information, or just about any other reason. Send us an email Ready to take back control of your online safety? Get our FREE essential 10-day email series...